MailPath Brings Control and Consistency to Email Management

By ReVia Team

Every day, law firms generate thousands of emails containing client communications, matter history, strategic discussions, and institutional knowledge. Yet much of that information remains scattered across individual, shared, and archive mailboxes.

Filing often depends on each user deciding what to save, where it belongs, and when to file it. This creates inconsistent practices, places an administrative burden on legal professionals, and makes it difficult for Legal IT and Information Governance teams to maintain visibility and control.

We believe email management should operate as a firmwide workflow, not a collection of individual habits.

That’s why we built MailPath, a centralized email management solution that helps legal teams move email from Microsoft Outlook into NetDocuments through consistent, policy-driven workflows.

MailPath gives administrators visibility across the organization, supports more than the primary mailbox, and enables assistants and other authorized users to file email on behalf of the professionals they support.

Manage Email Filing From One Place

Email filing is often performed by individual users, but responsibility for governance, consistency, and support ultimately sits with centralized teams.

MailPath gives administrators a unified dashboard for managing email filing across the organization. From one place, authorized administrators can configure users, oversee mailbox connections, manage filing destinations, and monitor activity.

This centralized approach helps Legal IT and Information Governance teams understand how MailPath is being used and address potential issues without relying entirely on individual users.

Administrators gain greater control over:

Instead of managing email filing one user at a time, firms can operate MailPath as a coordinated, firmwide process.

Support the Mailboxes Where Legal Work Lives

Important firm information does not exist only in a user’s primary inbox.

Legal teams also rely on archive mailboxes, shared mailboxes, departmental inboxes, and other collaborative email sources. These mailboxes can contain valuable client and matter communications, but they are often difficult to incorporate into a consistent filing process.

MailPath supports filing from:

Administrators can bring these different email sources into a common management experience while maintaining the appropriate filing structure and destination.

This gives firms a more complete approach to email management, one that reflects how legal teams actually work.

Introducing MailPath Assist

Attorneys and other professionals frequently rely on assistants, delegates, and support teams to help manage their email. Traditional filing tools do not always reflect these working relationships, forcing support staff into disconnected or overly manual processes.

MailPath Assist enables authorized users to file email on behalf of the people they support.

An assistant can access the appropriate filing workflow, work with the supported professional’s email, and help ensure important communications are captured in NetDocuments.

MailPath Assist helps firms:

The result is a more practical approach to delegated email filing; one designed around the way legal teams already operate.

A More Complete Path for Legal Email

Email management affects more than an individual inbox. It involves users, support teams, administrators, shared resources, archive content, and the systems firms depend on to preserve matter information.

MailPath brings these elements together through a centrally managed workflow built for legal teams.

With administrative control, support for archive and shared mailboxes, and delegated filing through MailPath Assist, firms can reduce dependence on individual filing habits while improving consistency across the organization.

Bring greater control and consistency to your firm’s email management.